How to Offer Player Registration Protection

You can now offer player registration protection for registrants through your account in partnership with ViCoverage (by Vertical Insure). Learn more here: https://vicoverage.com/jerseywatch/

What is Registration Protection?

Sometimes life happens - like an unexpected illness or injury - and participants end up losing the non-refundable fees they paid to your organization. Player Registration Protection helps take the stress out of those situations by refunding up to 100% of fees if the player can’t participate for a covered reason. Vertical Insure takes care of refunds while your organization keeps the registration revenue.

Real-Life Example Scenario

How to offer Player Registration Protection at registration

Please note that this coverage is only offered to programs using the Player Registration form.

1. Navigate to your Programs page and create a new program
2. Complete Step #1 as required. Be sure to keep the Player Registration form type selected. This coverage is only available on this form type.
3. Complete Step #2 and Step #3 as normal.
4. Step #4 has a section called Insurance Offerings. By default, these are toggled on. Proceed with creating your registration form as normal if you'd like to offer these optional protection plans.

5. That's it! Registrants who qualify will be able to opt into purchasing Player Registration Protection insurance. If they choose to purchase the plan, they'll receive a separate email with their policy information.

Frequently Asked Questions

How does it work once registrants pay?

If a registrant chooses to pay for the optional Registration Protection, they will get a separate email receipt from ViCoverage which includes the charge amount, policy/certificate ID, and coverage effective dates.

What if our club already has a refund policy?

Registration Protection provides added value by covering a wider range of unexpected situations - with up to a 100% refund. By recommending it, you give participants extra peace of mind while protecting your organization from potential revenue loss. It’s a simple way to enhance your refund offering without increasing your financial risk.

How can registrants request a refund from ViCoverage?

If the registrant can no longer participate for a covered reason, they can request a refund for the time missed in just a few clicks by visiting: customers.vicoverage.com. They will need to create an account using the email address associated with their registration with your organization.

What's covered by ViCoverage?

• Season Ending Injuries: The athlete is injured (on or off the field) and unable to finish the season.
• Season Ending Illness: An illness prevents the athlete from participating for the rest of the season.
• Short-Term Injuries & Illnesses: The athlete is unable to participate due to an illness or injury (on or off the field).
• Job Loss: A parent unexpectedly loses their job, preventing the athlete from finishing the season.
• Active Military Duty: A parent is called for duty or reassigned unexpectedly, forcing the athlete to withdraw from the season.

What's not covered by ViCoverage?

• Pre-existing medical issues
• Personal schedule conflicts
• Coach or team conflicts

How is cost determined?

It's based on the total cost of your program. Pricing is calculated as a percentage and averages about 7% of the registration fee.

How long does the claim process take?

Registants who file a claim can except an update within 5-7 business days after submitting the claim. Once all required documents are provided and the claim is approved, ViCoverage typically issues payment within 30 days. If registrants have questions, they can contact support@vicoverage.com.

Can participants purchase Player Registration Protection after completing their registration?

Yes. Even after registration is complete, participants can still purchase Player Registration Protection. Participants can visit https://jersey-watch.vicoverage.com/ and complete a quick form to receive a personalized quote.

Coverage must be purchased at least 7 days before the start of the program, event, or activity they registered for. After purchasing, they will receive a confirmation email with their policy, support information, and claims details.