Refunding, Canceling and Editing Payment Plan Installments

If you have chosen to give registrants the option to register using a payment plan, you may need to provide refunds, cancel or change upcoming payment installments. Below are step by step instructions for each option:

🔄 How to Refund a Payment Plan Installment

1. Go to your admin registration page and search for the registrant's name who requires a refund

2. Click on the registrant's name to access their player profile

3. Scroll down the page to the Payments section of the profile

4. Click on the three dots beside the amount you need to refund

5. Choose between processing a full or partial refund

❌ How to Cancel an Upcoming Installment

1. Go to your admin registration page and search for the registrant's name whose installment needs canceled

2. Click on the registrant's name to access their player profile

3. Scroll down the page to the Payments section of the profile

4. Click on the three dots beside the installment you need to cancel

5. Turn off the Collect option

✏️ How to Edit an Installment Amount or Date

1. Go to your admin registration page and search for the registrant's name whose installment needs canceled

2. Click on the registrant's name to access their player profile

3. Scroll down the page to the Payments section of the profile

4. Click on the three dots beside the installment you need to edit

5. Click on the pencil icon to either edit the installment date or amount

⚠️  Important Note - you can push the date out, or decrease the amount owed. You aren't able to pull a payment forward, increase a payment plan installment, or add additional installments since the registrant agreed to specific conditions during the registration process.