Refunding, Canceling and Editing Payment Plan Installments

If you have chosen to give registrants the option to register using a payment plan, you may need to provide refunds, cancel or change upcoming payments installments. You can do this directly on the registrant's detail page through your Jersey Watch account.

🔄 How to Refund a Payment Plan Installment

1. Go to your Programs page and search for the registrant who requires a refund

2. Click on the registrant's name to access their detail page

3. Scroll down to the Payments section

4. Click on the three dots beside the amount you need to refund

5. Choose between processing a full or partial refund

❌ How to Cancel an Upcoming Installment

1. Go to your Programs page and search for the registrant whose installment needs canceled

2. Click on the registrant's name to access their detail page

3. Scroll down to the Payments section

4. Click on the three dots beside the installment you need to cancel

5. Turn off the Collect option

✏️ How to Edit an Installment Amount or Date

1. Go to your Programs page and search for the registrant whose installment needs canceled

2. Click on the registrant's name to access their detail page

3. Scroll down to the Payments section

4. Click on the three dots beside the installment you need to edit

5. Click on the pencil icon to either edit the installment date or amount

⚠️ Important Note: Admins can only push installment dates forward and payment amounts can only be reduced.